We know you're excited for your new look!

• Processing Time: 1-3 business days.
• Delivery Time: For USA, Canada, and Europe, it typically takes 3-7 business days via DHL/FedEx/UPS.
  Note: Delivery may take longer during peak seasons or holidays.

Absolutely! Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time.

To ensure safe delivery, we recommend providing a physical address. Express couriers (like DHL/FedEx) often require a signature and may not deliver to P.O. Boxes or APO/FPO addresses.

Yes! Urban Chic Hair provides 100% virgin human hair. It can be dyed, curled, and straightened just like your own hair.

With proper care (using sulfate-free shampoo and deep conditioning), our hair can last 6-12 months or even longer.

Minimal shedding is normal, just like natural hair. To prevent tangling, we recommend detangling with a wide-tooth comb and sleeping with a silk bonnet or pillowcase.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options.

Your security is our priority. Our website uses SSL encryption to ensure that your personal and payment information is 100% protected.

We offer a 30-Day Return/Exchange Guarantee. If you are not satisfied, you can return the product within 30 days of delivery, provided the hair is in its original condition.

Please contact our support team at urbanchichairofficial@gmail.com with your order number. Do not send back the package to the address on the box without contacting us first.

We’re here to help!

• Email: urbanchichairofficial@gmail.com
• WhatsApp: +1 470 641 8572
• Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)