Urban chic-hair Product Return and Refund Policy
Dear customer, thank you for purchasing our wig/bundles/hair extensions products. The following is our return and refund policy. Please read it carefully.
Return and refund period: You can apply for a return and refund within 15 days after receiving the wig product. This period is to ensure the timeliness and traceability of the product. At the same time, it also facilitates us to handle your request in a timely manner and protect your rights and interests.
Return conditions:
• Unused: The wig product needs to be in an unused state, including but not limited to untrimmed lace, uninstalled, undyed, and without any styling treatment. The wig hair should remain in its original neat and clean state without being pulled, knotted or damaged by humans.
• Complete packaging: The original packaging of the product needs to be intact, including the box, label, accessories, etc. Packaging is a part of the product. Complete packaging helps us confirm the integrity and initial state of the product and also facilitates subsequent inventory management and quality inspection.
• Receiving inspection: If you find that the wig is damaged or inconsistent with the order when receiving it, please confirm with the courier on the spot when receiving it and take photos as evidence. The photos should clearly show the problem, such as the damaged part of the wig, color difference, length problem, etc. These evidences will help us handle your return request quickly and accurately.
Refund process:
• Contact customer service: If it meets the return conditions, please contact our customer service (customer service email: [specific email address], customer service phone number: [specific phone number]), briefly explain the reason for the return and attach relevant information such as order number, product photos, and express tracking number. Please mark "wig return and refund application" in the subject of the email so that we can identify and handle it in time.
• Review and reply: We will reply to you within 3 working days after receiving the email and inform you of the subsequent operation steps. During the review process, we may further communicate with you to understand the situation. We hope you can keep in touch.
• Return shipping: If your return application is approved, you need to send the wig product back to the address specified by us within 5 days after receiving the reply. Please choose a reliable shipping method and pack it properly to ensure that the product will not be damaged again during transportation. The customer is responsible for the return shipping cost. If the returned product does not meet the above return conditions after inspection, we have the right to refuse the refund and not bear the return shipping cost.
• Refund processing: After we receive the return and check it to be correct, the payment will be refunded to your original payment account within 7 working days. The refund amount will deduct any discounts, promotions you enjoyed when purchasing and the shipping cost you bear (if any).
Exchange policy:
• Inconsistent product situation: If the wig you received is inconsistent with the style, length, color, etc. you ordered, you can apply for an exchange within 15 days. Please also contact customer service and provide relevant proof, such as order screenshots, wig photos, etc., clearly showing the differences.
• Exchange process: We will arrange an exchange process for you and send you the correct wig product. The shipping cost for the exchange is borne by us, and you do not need to pay any additional fees. We will provide you with the express tracking number so that you can track the progress of the exchange.
Special circumstances:
• Quality problem handling: If there is a quality problem with the wig product (such as severe hair loss, peculiar smell, easy breakage of hair strands, rough lace, etc.), it is not subject to the 15-day limit. Please contact customer service in time. You can provide detailed problem descriptions and relevant photos, videos and other evidences. After confirming the problem, we will arrange a return and refund or exchange for you as soon as possible. The relevant shipping cost is borne by us.
• Force majeure factors: If the wig is damaged due to force majeure factors (such as transportation damage caused by natural disasters, serious mistakes of the courier company, etc.), we will negotiate a solution with you. We will comprehensively consider the interests of both parties according to the actual situation and strive to reach a fair and reasonable handling result.
Please note that by placing an order and purchasing wig products on our website, you agree to this return and refund policy. We are committed to providing you with high-quality products and a satisfactory shopping experience. If you have any questions, please feel free to contact us.
Dear customer, thank you for purchasing our wig/bundles/hair extensions products. The following is our return and refund policy. Please read it carefully.
Return and refund period: You can apply for a return and refund within 15 days after receiving the wig product. This period is to ensure the timeliness and traceability of the product. At the same time, it also facilitates us to handle your request in a timely manner and protect your rights and interests.
Return conditions:
• Unused: The wig product needs to be in an unused state, including but not limited to untrimmed lace, uninstalled, undyed, and without any styling treatment. The wig hair should remain in its original neat and clean state without being pulled, knotted or damaged by humans.
• Complete packaging: The original packaging of the product needs to be intact, including the box, label, accessories, etc. Packaging is a part of the product. Complete packaging helps us confirm the integrity and initial state of the product and also facilitates subsequent inventory management and quality inspection.
• Receiving inspection: If you find that the wig is damaged or inconsistent with the order when receiving it, please confirm with the courier on the spot when receiving it and take photos as evidence. The photos should clearly show the problem, such as the damaged part of the wig, color difference, length problem, etc. These evidences will help us handle your return request quickly and accurately.
Refund process:
• Contact customer service: If it meets the return conditions, please contact our customer service (customer service email: [specific email address], customer service phone number: [specific phone number]), briefly explain the reason for the return and attach relevant information such as order number, product photos, and express tracking number. Please mark "wig return and refund application" in the subject of the email so that we can identify and handle it in time.
• Review and reply: We will reply to you within 3 working days after receiving the email and inform you of the subsequent operation steps. During the review process, we may further communicate with you to understand the situation. We hope you can keep in touch.
• Return shipping: If your return application is approved, you need to send the wig product back to the address specified by us within 5 days after receiving the reply. Please choose a reliable shipping method and pack it properly to ensure that the product will not be damaged again during transportation. The customer is responsible for the return shipping cost. If the returned product does not meet the above return conditions after inspection, we have the right to refuse the refund and not bear the return shipping cost.
• Refund processing: After we receive the return and check it to be correct, the payment will be refunded to your original payment account within 7 working days. The refund amount will deduct any discounts, promotions you enjoyed when purchasing and the shipping cost you bear (if any).
Exchange policy:
• Inconsistent product situation: If the wig you received is inconsistent with the style, length, color, etc. you ordered, you can apply for an exchange within 15 days. Please also contact customer service and provide relevant proof, such as order screenshots, wig photos, etc., clearly showing the differences.
• Exchange process: We will arrange an exchange process for you and send you the correct wig product. The shipping cost for the exchange is borne by us, and you do not need to pay any additional fees. We will provide you with the express tracking number so that you can track the progress of the exchange.
Special circumstances:
• Quality problem handling: If there is a quality problem with the wig product (such as severe hair loss, peculiar smell, easy breakage of hair strands, rough lace, etc.), it is not subject to the 15-day limit. Please contact customer service in time. You can provide detailed problem descriptions and relevant photos, videos and other evidences. After confirming the problem, we will arrange a return and refund or exchange for you as soon as possible. The relevant shipping cost is borne by us.
• Force majeure factors: If the wig is damaged due to force majeure factors (such as transportation damage caused by natural disasters, serious mistakes of the courier company, etc.), we will negotiate a solution with you. We will comprehensively consider the interests of both parties according to the actual situation and strive to reach a fair and reasonable handling result.
Please note that by placing an order and purchasing wig products on our website, you agree to this return and refund policy. We are committed to providing you with high-quality products and a satisfactory shopping experience. If you have any questions, please feel free to contact us.
OUR MISSION
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo nemo enim ipsam.
OUR STORIES
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
OUR APPROACH
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.
OUR PHILOSOPHY
Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur? Quis nostrum exercitationem ullam.
