Shipping Time and Fee

 

Processing Time

We typically take 1 business day to prepare your products before shipping. If you place an order on Friday, it will be processed on the next business day, namely Monday.

Shipping Time

Based on local shipping conditions, U.S. customers can expect to receive their packages within 2-3 business days.
Customers in other countries can expect delivery within 5-7 business days.
Actual delivery times may vary depending on the shipping address.
In the event of stock shortages or lost packages, we will proactively contact the affected customers to provide updates and resolutions.
This policy aims to provide a reliable and efficient shipping experience while maintaining open communication with our customers in case of any issues.

Shipping Fee

Enjoy free standard shipping on every order —no minimum purchase required!

Pre-Sale Items

For items listed for pre-sale, please refer to the shipping date specified on the individual product page.

 

Delivery

 

Shipping Services

Orders from America will be shipped by FedEx and DHL depending on the weight and size of the products. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer.

Shipping Notice

We provide shipping to any address in the continetal United States. However, please note that we are unable to ship to PO Boxes, military and restricted areas, all military ports, and Jurong Island.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Please accurately fill in the billing address linked to your bank card. If the address is incorrectly entered, it will result in payment failure. In the event that a pending transaction record appears on your bank card after a payment is declined, this record will automatically disappear later—it merely indicates that you attempted to initiate a transaction.

 

Not Liable for Delays or Rejections

 

1. Shipping time might be delayed for 1-2 business days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

 

Order and Logistics Tracking

 

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your Urbanchichair account and check “My Orders”

2. Contact Urbanchichair Support at urbanchichairofficial@gmail.com