Payment Policy

At Urban Chic Hair, we are committed to providing a seamless, secure, and transparent shopping experience. By placing an order on our website, you agree to the following payment terms and conditions.

1. Accepted Methods of Payment

We offer a variety of secure payment options to suit your urban lifestyle:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

• Digital Wallets: Apple Pay, Google Pay, and PayPal.

2. Payment Security

Your security is our top priority. We implement industry-leading protocols to protect your data:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and financial information during transmission.

• PCI Compliance: We do not store your full credit card details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

3. Currency and Pricing

• Base Currency: All prices are listed in USD ($).

• Exchange Rates: For international orders, the final amount charged may vary slightly due to exchange rates applied by your bank or card issuer.

• Price Adjustments: We reserve the right to adjust pricing at any time without prior notice. However, the price confirmed at the time of purchase is final.

4. Order Verification & Fraud Prevention

To ensure the safety of our customers and prevent unauthorized transactions:

• All orders are subject to security validation by the issuing bank.

• Additional Verification: We may occasionally reach out via email to request additional verification. If we do not receive a response within 48 hours, the order will be automatically cancelled and refunded to the original payment method.

5. Sales Tax & Duties

• Domestic (US): Sales tax will be calculated and added at checkout based on your shipping address and local state regulations.

• International: Customers are responsible for any customs duties, VAT, or import taxes incurred upon the package’s arrival in the destination country.

6. Troubleshooting Payment Failures

If your transaction is declined, please verify the following:

• Card Details: Check the expiration date and CVV code.

• Billing Address: Ensure the billing address matches exactly with the address on file with your bank (this is the most common cause of failure).

• Funds: Confirm sufficient funds or credit limit.

If the issue persists, we recommend contacting your bank directly or trying an alternative payment method.

Need Assistance?

If you have any questions regarding your payment or notice an unauthorized charge, please reach out to our support team immediately:

• Email: urbanchichairofficial@gmail.com

• Service Hours: Mon-Fri, 9:00 AM – 6:00 PM (EST)